I can probably count on one hand the number of times I've actually had a horrible restaurant experience. It doesn't happen to me that often. Usually I'm pretty good at picking decent places to eat! However, Friday night's experience at Jose Malone's in Troy was sorely disappointing.
My friends and I went there for dinner after going to the Ruck. I got to The Ruck at around 6:00 on Friday. Chris and his friend had been there for a few hours already, so everyone was pretty hungry. The guys decided to walk down to Jose Malone's to put our name down (this was at about 6:30), and the hostess said the table would be ready by 7:30.
We got there at 7:30 only to be told our table was not ready yet, and there was one large group ahead of us so we went to the bar.
I got a frozen strawberry margarita, and it was pretty tasty.
We also chatted and took some pictures to pass the time while we waited for our table.
Another hour passes...someone in our group finally said something to the hostess that if we weren't going to get a table soon then we were going to leave.
So they finally put two small tables to fit our group of seven.
Fifteen minutes go by until we get a server. We order our drinks (I order a water). Another 10-15 minutes go by and the server says they are all out of water glasses (!!!). Seriously? How does a restaurant run out of glasses?
Another 20 minutes go by and we don't see our server. Finally, my sister asked to speak to the manager. We explained how we've been waiting and if we had to wait any longer to get someone to wait on us we were leaving.
By that point we were all starving, since it was after 9:00PM. (We got there at 7:30.) The manager was really nice and explained how unusual the situation was. I said how I've heard good things about the food at Jose Malone's and was really disappointed in the service. She really wanted us to stay for the food and promised us it would be good and that she would bring out a few appetizers for us.
Less than five minutes later a new server came to take our orders.
Now by this point I was starving. The appetizers that came out were oysters and sausage, and chimichangas. The chimichangas had chicken in them so I didn't eat them. I did however try an oyster and it was good, but I don't really have anything to compare it to.
Finally my dinner came out. I ordered the sweet potato and goat cheese enchiladas with mole sauce.
It was very, very good. Now, I know everything tastes better when you're starving (it was past 9:30 and I hadn't eaten since about 3PM) but the enchiladas were delicious. It really disappoints me when a restaurant with good food has TERRIBLE service. The service we experienced here on Friday convinced a few my friends to never come back.
I do know now to never come back here on Friday night, ever. And why on Earth doesn't this place take reservations? I haven't made up my mind if I want to give Jose Malone's a second chance. It was one of the WORST dining experiences I've ever had. Was it a fluke or a common occurance?
Would you give a restaurant with terrible service and amazing food a second chance? Or would the bad service alone convince you to never go back?